![]() ![]() ![]() For articles/post and comments, you will receive email notifications for all new articles/posts in the section or topic and any new comments. Click Follow, then choose notifications for only new articles/posts or for all new articles/posts and all comments.įor articles/posts, you will receive email notifications for new articles/posts only in the section or topic.Navigate to the section or topic that you want to follow.You cannot automatically follow all new articles across the help center. You will not be notified when updates are made to existing articles or posts. In the community, you can follow topics and posts. In the knowledge base, you can follow sections and individual articles. The user mentioned is automatically emailed, and now follows the post. If you want to mention another user, type followed by a minimum of the first three characters of their alias, or user name if the user does not have an alias, then select the user you want to add from the autocomplete menu.įor instance, if you want to Jane Doe, type then select Jane Doe.If you add images to a post in a restricted topic, be aware that users who follow your content will only see these images within their email notifications for a limited amount of time (seven days). You can add an image with a maximum file size of 2MB. Use the toolbar for formatting options or to add links or images.Enter Details, which might be anything, including a question, feature request, or tip.Click New post in the top-right side of any community page.Before you post, it's always a good idea to run a quick search to see if the question has already been asked and answered in the community. If the help center includes community, you can participate in the community by making a post or a comment to ask questions, provide answers, or share ideas, among other things. Note: This section requires Gather community forums. When you select this type, the By Topic subfilter appears, allowing you to further refine your search. Community - Community posts that match the search query.When you select this type, the By Category subfilter appears, allowing you to further refine your search. Articles can originate from either the native help center or other help centers in your account, if multiple help center search is enabled (see Enabling search across multiple help centers). Articles - Help center articles that match the search query.All Types - Content from all defined types in your application.The Type filter can contain one or more of the following: Additional types appear if a community is enabled (Community posts) and if there are external content of other types in your search results. ![]() Articles are a default content type and will always appear. Type - Search results grouped by the kind of content that the search result is.External content sources are defined during search crawler setup or through the Federated Search API. This filter is available only if Federated Search is enabled and search has been configured to include results from external content. External content - Content from external sources that match the search query (for example website name).Other help center brands in the account - Search results from each help center brand, if multiple help centers are enabled and search has been configured to include results from those help centers.All sources - Content from the native help center and, if configured, other help centers and external content.The source filter can contain one or more of the following: If content from only one source is relevant to the search, the content from that source will be selected by default and the source filter will not appear. Additional sources are defined during multiple help center enablement and Federated Search configuration. Your native help center is a default source. Source - Search results grouped by their point of origin. ![]()
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